Privacy Policy

1. Introduction

Create Group LLC, a Texas limited liability company ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services, including creategroupco.com.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and other details you provide when creating an account or contacting us.
• Contact Form Submissions: Information you submit through our contact forms, including your name, email, and message content.
• Chat Interactions: Messages you send through our AI-powered chat assistant, which are processed to provide responses and improve our services.
• Scoping & Workflow Forms: Business workflow information, operational details, and files you upload through our scoping questionnaires (such as spreadsheets, drawings, or job documents). Uploaded files are stored in our cloud storage infrastructure.

Telephone Communications

If you initiate or receive a phone call through our website, we may collect:

• Phone number and caller ID information provided by your carrier.
• Conversation notes: Our AI-powered discovery assistant takes notes during calls, which are stored for follow-up purposes.
• Call metadata: Call duration, status, and timestamps.

Text Messages (SMS)

If you send a text message to our business phone number, we may collect:

• Phone number from which the message was sent.
• Message content: The text of your message and our replies, which are stored for follow-up purposes.

SMS messaging is facilitated by Twilio. Replies to your messages may be generated with the assistance of AI. See our Communications Consent section below for details on SMS consent and opt-out.

Phone calls are facilitated by Twilio. Our AI voice assistant is powered by OpenAI and ElevenLabs. The assistant identifies itself as AI-powered at the start of every call. See our Communications Consent section below for details.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on our services, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: Our site does not currently use cookies or similar tracking technologies for analytics or advertising. If this changes in the future, we will update this policy and notify you accordingly. See Section 7 for details.

3. How We Use Your Information

Information you provide through our contact forms, chat widget, and phone calls may be stored in our customer relationship management (CRM) system for follow-up and service delivery purposes.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services.
• To process transactions and send related information, including confirmations and invoices.
• To respond to your inquiries, provide support, and communicate with you about our services.
• To personalize and improve your experience with our services.
• To analyze usage trends and improve the functionality and performance of our services.
• To detect, prevent, and address technical issues, fraud, and security concerns.
• To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We share information with third-party service providers as necessary to operate our services, including AI providers that process your messages and voice conversations. We do not sell your personal information. Specific circumstances in which we share data:

• Service Providers: With third-party vendors who perform services on our behalf. These providers are subject to their own privacy policies and terms of service. Our current provider categories include cloud hosting, database and data storage, AI chat and voice processing, telephone communications, voice synthesis, email delivery, and web search for company research during conversations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.

To request deletion of your data, contact us at [email protected]. We will process deletion requests within a reasonable timeframe, subject to any legal retention obligations.

7. Cookies and Tracking Technologies

Our site does not currently use cookies, tracking pixels, or similar technologies for analytics, advertising, or behavioral tracking. We do not use any third-party analytics or advertising services.

Our hosting infrastructure may collect standard server logs (such as IP address, browser type, and access times) as part of normal operations. These logs are used solely for security and performance purposes.

If we introduce cookies or tracking technologies in the future, we will update this Privacy Policy and provide appropriate notice and consent mechanisms before doing so.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected].

9. Communications Consent

Phone Calls

When you call or receive a call from Create Group LLC, you are greeted by our AI-powered discovery assistant. At the start of every call, the assistant identifies itself as AI-powered (not a human) and asks whether:

• It is okay to take notes on the conversation for team review.
• You consent to follow-up contact via phone or email.

Continuing the call after this disclosure constitutes verbal consent.

Text Messages (SMS)

By texting our business phone number, you consent to receive SMS replies from Create Group LLC. All text messages are responses to conversations you initiate — we do not send unsolicited text messages. Message and data rates may apply.

To opt out of SMS communications, reply STOP to any message. You may also text HELP for assistance. After opting out, you will receive one final confirmation message and no further texts.

Web Forms and Chat

Submitting a contact form or providing your information through our AI chat assistant constitutes consent to be contacted by Create Group LLC in response to your inquiry.

What You Consent To

• Follow-up phone calls, text messages, or emails to discuss your project or inquiry.
• SMS replies in response to text messages you send to our business phone number.
• Occasional outreach related to services or project updates relevant to your inquiry.

We do not send unsolicited marketing messages. Communications are limited to follow-up on your expressed interest.

How to Opt Out

You may withdraw consent at any time by:

• SMS: Reply STOP to any text message from our number.
• Email: Send an email to [email protected] with the subject line "Opt Out."
• Phone: Request removal during any phone call.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: