Terms of Service

1. Acceptance of Terms

By accessing or using any website, application, or service operated by Create Group LLC, a Texas limited liability company ("Company," "we," "us," or "our"), including the website at creategroupco.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our services.

2. Description of Services

Create Group LLC builds custom operations platforms for businesses that rely on operational efficiency. Our services include custom software development, system integration, AI-powered assistants, and ongoing technology partnership. Features and availability may change as we continue to develop and improve our offerings.

3. User Accounts

Certain services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to promptly update it as necessary. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any part of our services, systems, or networks.
• Interfere with or disrupt the integrity or performance of our services.
• Reverse engineer, decompile, or disassemble any aspect of our services.
• Use our services to transmit harmful, offensive, or infringing content.

5. Intellectual Property

All content, features, and functionality of our services — including text, graphics, logos, software, and documentation — are owned by Create Group or its licensors and are protected by United States and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of our services without our prior written consent.

Client project deliverables are governed by the applicable master services agreement, statement of work, or proposal. Unless a signed agreement says otherwise, paid custom software deliverables include source code handoff and a perpetual, paid-up license to use, host, modify, and maintain the deliverables for the client's internal business operations. Resale, sublicensing, white-labeling, or commercializing the deliverables as a product requires a separate written agreement. Create Group retains reusable code, frameworks, tools, and implementation methods that are not unique confidential client materials.

6. AI-Powered Features

Our services include AI-powered features such as a chat assistant and voice discovery assistant. These features are provided for informational and intake purposes only. You acknowledge and agree that:

• AI responses are generated automatically and may contain inaccuracies, errors, or incomplete information.
• AI output does not constitute professional, legal, financial, or technical advice.
• You should not make business decisions based solely on AI responses without independent verification.
• Create Group is not liable for any actions taken or decisions made based on AI-generated content.

7. User Content

When you submit information through our forms, chat assistant, voice calls, or other features, you retain ownership of your content. By submitting content, you grant Create Group a non-exclusive, royalty-free license to use, store, and process that content for the purposes of delivering our services, responding to your inquiry, and improving our offerings. We will not publish or share your submitted content with third parties except as described in our Privacy Policy.

8. Third-Party Services

Our services may integrate with or contain links to third-party services, including AI providers and cloud platforms. We are not responsible for the content, privacy practices, or availability of third-party services. Your use of such services is governed by their respective terms and policies.

9. Data and Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our services, you consent to the practices described in our Privacy Policy.

10. SMS Messaging Terms

Program Name: Create Group SMS

Program Description: When you text our business phone number, you may receive SMS replies from Create Group LLC related to your inquiry, including scheduling confirmations, follow-up details, and general business communications.

Message Frequency: Message frequency varies based on your interaction. Messages are sent only in response to conversations you initiate.

Message and Data Rates: Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-Out: You can opt out at any time by texting STOP to our number. After opting out, you will receive one final confirmation message and no further texts will be sent.

Help: For support, text HELP to our number or email us at [email protected].

Carriers Supported: All major US carriers are supported. Create Group and mobile carriers are not liable for delayed or undelivered messages.

11. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

12. Limitation of Liability

To the fullest extent permitted by law, Create Group and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, regardless of the theory of liability. Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Create Group and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of your use of our services or your violation of these Terms.

14. Termination

We may suspend or terminate your access to our services at any time, with or without cause or notice. Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within 30 days. If the dispute is not resolved informally, either party may pursue resolution in the state or federal courts located in Texas.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, pandemics, or third-party service outages.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

19. Contact Us

If you have questions about these Terms, please contact us at [email protected].