We don't build and leave
After launch, we stay embedded through a monthly retainer. Three tiers, picked based on how active the platform needs to be. You're buying outcomes — not timesheets, and the platform remains under your control.
Three tiers — pick the one that matches the work
Maintenance
Keep the lights on
For platforms that are stable and don't need new features. We monitor, patch, and respond to issues — no roadmap work, no monthly sprint.
- Uptime monitoring and alerts
- Bug fixes and security patches
- Dependency updates
- Email support, 2 business-day response
Best for
Mature platforms in steady state — the product works, you just need someone watching it.
Active Partnership
Build and ship every month
The default after launch. Each month you set the priorities, we run a development sprint and ship. Small features and training are included.
- Monthly development sprint
- Small features and refinements
- Training and onboarding for new staff
- Priority email support
- Everything in Maintenance
Best for
Platforms still maturing — you have a roadmap, the team is adopting, and the system needs to keep evolving with the business.
Strategic Partnership
Embedded in the operation
For platforms central to how the business runs. Priority queue, faster cadence, embedded roadmap planning — closer to having a fractional CTO than a vendor.
- Priority response and faster cadence
- Embedded roadmap planning
- Quarterly strategy reviews
- Slack-level responsiveness
- Everything in Active Partnership
Best for
Mission-critical platforms — invoicing runs on it, dispatch runs on it, the business stops if it stops.
How the retainer model works
Fixed monthly budget
You know exactly what you're spending each month. No surprise invoices. No scope-creep billing. If something falls outside the retainer, we tell you before we start.
You set the priorities
At the start of each month, you tell us what matters most. We advise on sequencing and trade-offs — you decide what gets built.
Tiers move with the work
Start on Active Partnership after launch. Drop to Maintenance once the platform stabilizes — or step up to Strategic when it becomes central to how the business runs. We talk about it before it happens.
We stay close to the operation
Not a vendor you brief quarterly. We know your workflows, your team, and your systems. When you say "the dispatch screen is slow on Tuesdays," we know exactly what you mean.
A technology partner, not a vendor
Tell us about your operation and we'll be honest about whether we can help — and which tier fits.
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